Job Title: Data Management Senior Officer

Directorate: Strategy, Analysis and Planning

Workflow: Data, Analysis & Insights Team

Location: National

Grade: SEO

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

The Data, Analysis & Insight team (DAI) plays a pivotal role in supporting a whole range of senior leaders across the business through reporting, analysis, and insights. Our work supports the organisation’s overall strategy and empowers senior leaders to make strategic, data driven business decisions.

This role will be based in our Data Management and Engineering unit, reporting to our Head of Data Management. It is a pivotal role for HMCTS to ensure that we are holding, curating, and protecting our data to drive value for our organisation both now and into the future, in line with our Data Strategy.

HMCTS Data Strategy (publishing.service.gov.uk)

Your role as the Data Management Senior Officer encompasses several key aspects (but not limited to):

• Work closely with data engineering, operational, reporting, and analytical colleagues across the business to deliver data objectives.

• Support DAI in the development and promotion of a strategic master and reference data management capability for HMCTS.

• Support the design and implementation of new data dictionary and data cataloguing tools for HMCTS.

• Drive improvements in data quality ensuring the quality of the information stored and available for analysis is accurate; produce metrics demonstrating data meets the required quality standards.

• Support improvements in our data by implementing and monitoring a robust quality assurance and testing framework to ensure decisions and actions are based upon reliable and accurate data.

• Work with the Head of Data Management around the development and maintenance of effective data models that support new and existing reporting requirements working collaboratively with stakeholders across the organisation.

• Support implementation and uptake of new technologies to deliver robust and accurate data management, ensuring documentation, data dictionaries, and data lineage information is readily available. This will include review and recommendation of appropriate and innovative tools.

• Ensure that all procedures relating to the delivery of data extracts and data flows are fully documented.

• Collaborate with data engineering colleagues on the testing and implementation of code and scripts before release, identifying any issues and risks whilst analysing the test results.

• Collaborate with DAI and stakeholders to develop, define and document an innovative change management process.

• Provide regular feedback on the operation of the data platform and assurance of the quality of information held within.

• Work with the Head of Data Management to ensure compliance with data governance standards and managing access to the data platform in line with the security principles and role-based access policy and procedures.

• Attend meetings and represent the organisation with relevant stakeholders, be flexible and capable of proactive and reactive communication, facilitating prioritisation and sometimes potentially difficult discussions.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential Skills

• Data management and data governance skills gained through experience, training and/or continuous professional development.

• Experience of working with and developing approaches to good data governance, including an understanding of the principles of GDPR.

• Evidence of continuous professional development and knowledge of latest relevant technologies and best practice in data management.

• Experience of defining and documenting data workflows across systems and operations, including capturing and documenting complex data definitions and business rules.

• Experience of communicating effectively with operational business and analytical teams to define and document data requirements that meet business needs.

• Experience of working with data and databases, ideally involving the development of new and existing data sources in a Data Warehouse environment.

• Working knowledge and experience with ETL and data integration, including exporting data from various source data systems, transforming data against required business rules and data models, or data storage and analysis requirements, and loading data in storage platforms.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

• Experience in

  • developing and maintaining Master and Reference Data.

  • developing and maintaining metadata for data dictionaries and data catalogue(s).

  • data architecture and creating data models and documentation.

  • data monitoring, testing, and implementing quality improvements.

  • SQL and technical database experience using relational databases and/or dimensional modelling

  • using CI/CD techniques and processes DevOps/Git repository code promotion and change management experience.

• Proven proficiency in relevant technology, Microsoft Azure certification or

equivalent level of experience

• Knowledge of work management/collaboration tools such as MS Teams, Trello

and JIRA.

How to apply

Application Stage

Please submit:

• An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed.

Your CV should: 

• Be succinct and clear.

• Be factually accurate - You must ensure that any evidence submitted as part of your application, is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. 

• Include your qualifications, highlighting any modules or accreditation relevant to the role.

• Include your relevant experience, providing dates. 

• Provide detail - we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.

• Statement of suitability demonstrating how you meet the essential criteria (up to 750 words).

Your Statement of Suitability should be no more than 750 words and should give us real life examples of how your skills and experience match those needed for this role. Consider addressing particular points in the person specification requirements and key responsibilities. We recommend following the STAR format. 

You must ensure that any evidence submitted as part of your application are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

• Behaviour examples illustrating the Civil Service Behaviour Communicating and Influencing (up to 250 words). Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role). We recommend following the STAR format.

We will aim to sift the CV, Statement of Suitability and Behaviour but, in the event of a large number of applicants, an initial short sift may be conducted on the Behaviour only. Candidates who pass the initial sift of the Behaviour will progress to a full sift where all application assessment criteria is then assessed.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

1. A 5-minute presentation.

Candidates will need to prepare a 5-minute verbal presentation. The presentation will assess your technical capabilities. Details regarding the topic will be provided to candidates shortlisted to interview. Slides are optional.

• Question(s) in relation to the following Civil Service behaviours:

  • Changing and Improving

  • Managing a Quality Service

  • Delivering at Pace

Further details

Working pattern

Due to the nature of the role, the minimum working hours is 30 hours per week.

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.