Job title: Learning Delivery and Design Officer

Directorate: Human Resources (HR)

Grade: EO

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

As a Learning Delivery & Design Officer, you'll be part of a multi-disciplined team within HMCTS L&D. You’ll deliver and design training packages which will build confidence and capability across the national HMCTS estate. The role will require flexibility, as you’ll have the opportunity to work both virtually and face to face, with regular travel to various sites to support our teams nationwide.

We’re looking for someone enthusiastic and experienced to join our Learning & Development team. You will work alongside our high-performing Learning Delivery & Design Officers, who create and deliver a range of learning initiatives across HMCTS. In this role, you’ll have the confidence to get in front of a class of learners varying from 1-1 coaching sessions to webinars in the hundreds. Leading training events both in face to face and virtual environments, whilst also contributing to the design and evaluation of our learning solutions. This role offers a dynamic fast paced and challenging environment across multiple jurisdictions. It requires a strong emphasis on continuous learning, creative thinking, and ongoing improvement within the L&D domain.

Your expertise will be essential for the smooth running of our training delivery, while keeping customer satisfaction high. We need someone self-motivated, passionate about leading and supporting learners, and ready to make a significant impact with their contributions.

Your role as a Learning Delivery & Design Officer encompasses several key aspects (but not limited to):

• facilitate/deliver a range of learning and development interventions including face-to-face, digital/virtual, social collaborative and coaching to develop critical skills, capabilities and behaviours in line with HMCTS L&D agenda.

• ensure your learning delivery activities are inclusive, recognising the diverse needs of individuals and the impact this can have on the learning experience for the whole group.

• design blended learning solutions, using a range of digital tools to create flexible and innovative learning programmes.

• collate learning evaluation data, facilitate sessions to review evaluation data, identify areas for improvements for upcoming learning designs and make said improvements.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential Skills

• Proven experience as a trainer or facilitator, with a solid track record of delivering effective training sessions. You should be comfortable leading by example and sharing your knowledge and skills.

• Strong communication and presentation skills for delivering training to diverse audiences both virtually and face to face. You should be able to adapt your style to fit different learners and stakeholders.

• Ability to design learning solutions based on identified needs, ensuring content is aligned to organisational objectives and supports measurable improvements in performance.

• Enthusiasm for learning and improvement, with the ability to develop yourself and learners through self-reflection.

• Flexible approach to workload with willingness to move between different tasks to prioritise work.

• Ability to plan and organise own workload with minimal supervision, comfortable with remote team working.

• You will have a good proficiency level across the Microsoft Office suite (Excel, Word, Outlook and PowerPoint), a good understanding of Microsoft Teams.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates 

• Understanding of Operational Delivery Profession, i.e. Court Clerk, Bailiff knowledge

• A willingness to learn how to use training software to design and maintain our portfolio of learning products.

How to apply

Application Stage

Please submit:

• An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed. 

Your CV should: 

• Be succinct and clear.

• Be factually accurate - You must ensure that any evidence submitted as part of your application, is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. 

• Include your qualifications, highlighting any modules or accreditation relevant to the role.

• Include your relevant experience, providing dates. 

• Provide detail - we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.

• Statement of Suitability demonstrating how you meet the essential criteria (up to 500 words).

Your Statement of Suitability should be no more than 500 words and should give us real life examples of how your skills and experience match those needed for this role. Consider addressing particular points in the person specification requirements and key responsibilities. We recommend following the STAR format. 

You must ensure that any evidence submitted as part of your application are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

• Behaviour example illustrating the Civil Service Behaviour ‘Changing and Improving’ (up to 250 words). Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role). We recommend following the STAR format.

We will aim to sift the CV, Statement of Suitability and Behaviour example but, in the event of a large number of applicants, an initial short sift may be conducted on the Statement of Suitability only. Candidates who pass the initial sift of the Statement of Suitability will progress to a full sift where all application assessment criteria is then assessed.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

• A 10-minute experience presentation in line with the person specification, the presentation brief will be sent to you in advance.

• 1 experience question in relation to the person specification.

• 2 Questions in relation to the following Civil Service behaviours:

  • Making Effective Decisions

  • Developing Self and Others

• Strengths will also be assessed however these are not shared in advance.

Further details

Working pattern

Full time only - This is a full-time position only due to the nature of the role.

Travel requirements

There will be a requirement to travel frequently in any HMCTS site in line with business needs.

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.