Post: People Services Manager

Grade: EO

Working to: Operations and Delivery Manager

Key activities and responsibilities:

Recruitment Support and Admin

• Establish and maintain excellent working relationships with a range of stakeholders across the business and with MoJ to share knowledge, experiences and ideas in the recruitment space.

• Coordinate recruitment campaigns partnering with Recruitment Managers in the business for the effective management of the Oleeo process as the Subject Matter Expert (SME).

• Coordinate and supply appropriate materials to Interview panels/candidates in an efficient and timely manner

• Collect data on recruitment activity carried out by the team and prepare reports

• Maintaining Staff Security Log and proactively engage with staff where clearance is due for renewal.

Learning and Development

• Prospectus

• Manage and apply discretion to the development, publishing and promotion of the annual JO Learning prospectus which includes (but not limited to):

  • Setting the schedule of internal L&D sessions based on evaluation of previous year’s attendance and dropout rates

  • Collaborating with facilitators and influencing key stakeholders on the content and delivery of the sessions

Develop, evaluate and improve the annual Leadership and Management Programme including:

• setting the content, schedule and promotion of the programme in collaboration with the Operations and Delivery Manager

• Analysing the return on investment for the sessions being run

• Researching and evaluating CSL products that will enhance the programme and its effectiveness

• Providing administration support for the application process and the overall programme, and being the single point of contact for candidates, managers and delegates of the programme

• Design, co-ordinate and deliver training packages for Interviewers and interviewees using existing products as the basis and improving on them through robust evaluation

• Evaluation and Evaluation Matrix

• Create and maintain statistics to report the Departments performance on mandatory training to the People Services Lead and senior leadership team and JOMB.

Finance:

• Management, assurance and reporting of the L&D budget including assurance checks on purchase orders

• Raising PRFs for approved training activity

• Manageme the financial control process for training and supporting staff to put together business cases that are fit for purpose. Working in partnership with the business to promote the approved route for accessing paid for training.

• Check daily transaction report for L&D budget including suspense account for any discrepancies and investigating/ actioning any issues or unexpected costs

• Logging of R&R nominations and reconciliation of the R&R budget

• Monitoring requests for DSE specialist equipment ensuring appropriate procedures have been followed and collaborating with e business areas and the Accommodation team on spend.

Quarterly Assurance Panel co-ordination

• Responsible for coordinating QAP meetings for JOMB and SLT Discussions including:

  • Commission returns from Deputy Directors and nominated G6/G7’s across the business

  • Collate and Consolidate the QAP data from submitted returns, package and send to JOMB with dashboards on completion rates, areas of concern and headline points to be discussed during the meetings.

  • Use discretion and evidence to amend the QAP process and forms where appropriate

Wider Responsibilities

• Responsible for management and ongoing development of the JO Managers Resource hub researching most effective products, content and wider policy issues that need to be included in the overall product making sure it is up to date.

• Monitor the L&D and R&R team’s mailbox’s for requests received and respond to requests for advice promptly includingtriaging requests and organise meetings where necessary to discuss implementation or adjustments required.

• Reviewing the L&D offer as a whole, In consultation with the head of people services, in relation to ROI r and complete agreed actions escalating where appropriate.

Engagement/liaison 

• Minute taking and diary management for L&D SPOC community 

• Minute taking and diary management for Coaching and Mentoring community

• Partnering with the Internal Communications team, regularly review and update intranet guidance to reflect the departments current L&D priorities, how we are supporting staff/managers in this area and general L&D operating model; organise promotional events for the L&D arm of the team; and develop and create survey forms to capture user experiences.

• Production of L&D monthly alert y

Core behaviours:

• Changing and Improving

• Delivering at Pace (Lead)

• Working together

• Making Effective Decisions

Professional Skills & Qualifications

It is desirable that you have:

• Experience of working in corporate function

• Experience of managing budgets

• Experience of good diary management and excellent organisational skills

• Good working knowledge of Excel and Word

• Experience in working with sensitive or confidential materials.

Interpersonal skills

• Good oral and written communications

• Experience of communicating with your seniors

• Understanding of the corporate function and what duties functions perform

• Ability to relay accurate messages to others in the team and through the wider business partners