HQ Job Description (JD)
Band 6
Directorate: Generic - Projects and Programmes
Job Description - Project Support Officer
Document Ref.
HQ-JES-3067 - Generic - Project Support Officer v1.0
Document Type
Management
Version
1.0
Classification
Official
Date of Issue
26 August 2022
Status
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
HQ-JES-3067 - Generic - Project Support Officer v1.0
Job Description
Job Title
Project Support Officer
Directorate
Generic
Band
6
Overview of the job
The Band 6 Project Support Officer will support the running of projects or initiatives
on a day-to-day basis on behalf of the project lead. They are responsible for
supporting processes that ensure the project produces the required products within
the specified tolerances of time, cost, quality, scope, risk and benefits.
Summary
The Project Support role is responsible for providing essential project management
support to the Project Lead, Programme Manager, Programme Director and
Programme Board to ensure that progress is maintained, and risks and costs are
managed effectively. The role involves providing professional, efficient and
effective support service to Project Leads on the programme and close working and
liaison with the Programme Management Office, Programme Manager and other
key stakeholders. The job holder will be responsible for developing key relationships
with individual Single Point of Contacts and the wider project leads and sponsors.
The Project Support Officer will need to work closely with the Project Lead, Project
Management Office and wider functions as well as external stakeholders in order to
progress activities and deliverables within the project.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
• Working closely with stakeholders including Prisons, Probation, HQ, Youth
Custody and others to support the development of resources; work
packages and deliverables.
• Providing effective project support services including monitoring of the
project plan and managing the project RAID log.
• Leading on project related logistical arrangements are made including
ensuring stakeholder meetings are scheduled and actions are accurately
recorded and managed.
• Maintaining all project documentation and being responsible for change
control and configuration management of all project documentation
including the Plans, PIDS and associated project documentation.
• Providing administrative support including coordinating, attending and
minuting meetings and proactively managing the actions produced by the
various meetings attended.
• Supporting the production of a gap analysis to help inform project
deliverables and any additional needs to enable successful delivery.
• Supporting the maintenance of the project’s resource plan, ensuring the
resource profile matches the needs of the project; maintaining a view of
resource commitments on business-as-usual activities, assisting as needed
with the acquisition and allocation of resources.
• Supporting the development of the benefit profiles in line with
the project’s benefits realisation plan; tracking and reporting the status of
benefits realisation.
• Leading the internal ‘lessons learned’ process, including assuring that
recommendations are followed up.
• Leading on delivery progress reporting (monthly cycle) by prepopulating the
project highlight report and supporting workstream leads with planning and
risks and issue management. This includes collating, reviewing, analysing
HQ-JES-3067 - Generic - Project Support Officer v1.0
and monitoring outcomes and data for planned activities, risks and benefits
and providing information to HMPPS, MoJ and other key stakeholders,
including producing briefing and draft board papers.
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh.
Behaviours
• Seeing the Big Picture
• Working Together
• Communicating and Influencing
• Delivering at Pace
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
Experience
• Project Management Experience (desirable)
Technical
• Project Management Qualification (or be willing to undertake training on the
programme)
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
HQ-JES-3067 - Generic - Project Support Officer v1.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Seeing the Big Picture
Project Management Experience
Project Management Qualification (or
(desirable)
be willing to undertake training on the
programme)
Working Together
Communicating and Influencing
Delivering at Pace
HQ-JES-3067 - Generic - Project Support Officer v1.0