Document Ref.

NPS-JES-0010_Band ACO B System Integration Senior Manager_v2.0

Document Type

Management

Version

2.0

Classification

Unclassified

Date of Issue

2/2/2019

Status

Baselined

Produced by

Head of Group

Authorised by

Reward Team

JD Evidence

Job Title

System Integration Senior Manager

Directorate

National Probation Service / Development & business change

Band

ACO B

Overview of the job

The System Integration Senior Manager is responsible for ensuring that the NPS works as effectively as possible with CRCs and other delivery partners, as well as ensuring wider partnership development such as developing operational links with the CPS, Police, Courts and Prisons etc.

The role is also responsible for commissioning business change partner support to NPS Divisions and Deputy Directors at a regional level, alongside the Efficiency and Innovation Senior Manager.

Summary

The System Integration team will be responsible for ensuring the NPS works as effectively as possible with CRCs and other delivery partners. The roles will include identifying and coordinating delivery to improve effectiveness of operations. In Wales these roles will go further than Probation - they will also include Prison / Probation integration.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Improving and implementing effective operational processes between NPS and its partners

• Manage the analysis and planning opportunities to improve, and make more effective the operational processes, and relationships, between the NPS and CRC

• Manage the analysis and planning opportunities to improve, and make more effective the operational processes, and relationships, between wider partnership groups of the NPS - for example the CPS, Police, Courts and Prisons

• Drive the identification of critical touch-points in the operational processes between the NPS and CRCs, and between the NPS and wider partnership groups

Planning and implementing associated change management

• Plan and design the change required to make operational processes between delivery partners as effective as possible

• Create a climate of confidence in change management

• Support the Deputy Directors in building effective working relationships with CRC colleagues

• Support the Deputy Directors in building effective working relationships with colleagues and stakeholders from the wider partnership group

• Build effective working relationships with co-commissioning groups to maximise the potential investment in services for offenders

• Develop a culture of continuous improvement

• Coordinate operational input to HQ projects to improve the interfaces between the two organisations and between the NPS and other partnership groups (e.g. CPS etc)

• Review local change programmes and prioritise change initiatives, to ensure inter-organisational effectiveness

• Monitor the impact of changes to processes which impact on the interface between NPS and CRCs

• Coordinate NPS input to the competition process and post share sale mobilisation activity

Determine the effective use of resources

• Agree budgets and unit costs for programmes of work

• Make proposals for expenditure on programmes of work

• Manage budgets and provide unit costings for activities

• Advise on financial and resourcing issues to inform objectives and forward planning

Effectively Manage and Develop staff

• Manage and develop staff

• Demonstrate leadership skills in dealing with staff

• Address poor performance

• Provide effective supervision/coaching/appraisal

• Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity

• Resolve capability/grievance/harassment/complaints in accordance with organisational policies

• Address conduct issues and resolve conflict

• Implement human resource policies

Use communication effectively

• Providing information, feedback and advice

• Influencing and persuading

• Chair and participate in meeting using appropriate skills, styles and approaches

Enhance your own performance

• Manage own resources and professional development

Use information to take critical decisions

• Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary

• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance

• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

• Develop a culture and systems that promote equality and value diversity

• Implement the diversity policies of the service and collaborate effectively with the Equalities and Diversity Unit

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

• Changing and Improving

• Working Together

• Leadership

• Developing Self and Others

• Managing a Quality Service

• Seeing the Big Picture

Strengths

N.B. The below are for guidance only, it is advised strengths are chosen locally, recommended 4-8.

• Problem Solver

• Relationship Builder

• Team Leader

• Enabler

• Service Focused

• Strategic

Essential Experience

Demonstrate experience of successfully managing the improvement and implementation of processes, demonstrate experience of initiating successful change projects, demonstrate experience of managing others, and operational experience of working in a Probation setting

Technical requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience at a senior level)

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Ability

Minimum Eligibility

• All candidates are subject to security and identity checks prior to taking up post.

• All external candidates are subject to 6 months’ probation.  Internal candidates are subject to probation if they have not already served a probationary period within HMPPS.

• All staff are required to declare whether they are a member of a group or organisation which HMPPS consider to be racist.

Hours of Work (Unsocial Hours) Allowances

Behaviours

Strengths

N.B. The below are for guidance only, it is advised strengths are chosen locally, recommended 4-8.

Ability

Experience

Technical

Changing and Improving

Problem Solver

Experience of successfully managing the improvement and implementation of processes.

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience at a senior level)

Working Together

Relationship Builder

Experience of initiating successful change projects,

IT Skills; Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Leadership

Team Leader

Experience of managing others.

Developing Self and Others

Enabler

Operational experience of working in a Probation setting.

Managing a Quality Service

Service Focused

Seeing the Big Picture

Strategic