PS Job Description (JD)
PS Pay Band 3
Directorate: Probation Service
Job Description: ICT Trainer
Document Ref.
PS JES 0104 ICT Trainer
Document Type
Management
Version
1.0
Classification
Official
Date of Issue
06/04/22
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
PS JES 0104 ICT Trainer v1.0
PS Job Description
Job Title
ICT Trainer
Directorate
Probation Service Region
Band
3
Overview of the job
The purpose of the role is to deliver effective ICT Training on all Probation Service
systems and processes to new and existing admin and operational staff at all grades
across the region.
You will be key in ensuring colleagues are fully trained and supported to be confident
in using probation applications, systems and processes.
The Regional ICT Trainer reports to the Regional ICT Training Specialist. Travel across
the region will be required as part of the job to deliver ICT training to colleagues.
Summary
Contribute to the effective delivery of the Regional ICT Training Plan through provision
of ICT training to new and existing staff of all grades across the region and providing
additional support to the ICT Training Specialist as required. Use nationally and locally
agreed lesson plans which will be delivered using a blended learning approach subject
to group and individual need.
The job holder will follow a training programme developed by the Regional ICT Training
Specialist to develop their capability and effectiveness.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
• Deliver ICT Training for Probation Service ICT systems to groups of staff using
national and locally agreed lesson plans, either face to face in the classroom or
virtual delivery via MS Teams. When required, the job holder will deliver group
presentations and workshop sessions plus individual coaching and targeted
learning appropriate to need, remotely or face to face throughout the probation
region
• Preparation for training events, on-line and in the classroom, ensuring all
materials are available, current and accurate
• Be aware of diversity issues relating to training delivery and documentation
including individual learning needs and provision of ICT Training support to
Assistive Technology users.
• Maintain the ICT training databases, updating the training system in preparation
for a training course; administer bookings through myLearning, incl. obtaining
attendance lists; sending out joining instructions to learners; adding attendance
details
• Assist the ICT Training Specialist to ensure all training materials are kept up to
date reflecting changes to guidance and processes, systems and software;
identify and propose potential improvements to training materials.
• Assist in the production of training material in a variety of media formats, E-
Learning, Video and Virtual training platforms to meet learners’ needs and
maximise efficiency of delivery.
• Undertake evaluation of training events, analysing feedback from attendees on
the day or after the event to check successful achievement of expected
outcomes and effectiveness of delivery with a view to making improvements
where identified
• Respond to enquiries relating to ICT training and the associated probation case
management systems and processes. This includes responding to email
enquiries from the ICT Training mailbox.
PS JES 0104 ICT Trainer v1.0
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
Behaviours
• Developing Self and Others
• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
Strengths
NB: It is advised strengths are chosen locally, recommended 4-8.
Ability
• Deliver training and presentations to diverse groups of people
• Interpret and present technical and complex information to staff of differing
abilities to enable their understanding
• Excellent communication and interpersonal skills are required to provide training
to users of all abilities
Experience
• Experience of teaching or delivering training to a diverse mix of staff within a
work environment
• Knowledge and understanding of teaching adults and the associated learning
methods that are employed
• Strong IT skills with an in-depth knowledge of MS Office products - Word, Excel,
and PowerPoint
• Ongoing requirement to maintain own knowledge on relevant documents,
systems and processes, in order to ensure effective and accurate response to
delegate queries
Technical
Minimum Eligibility
• All candidates are subject to security and identity checks prior to taking up
post.
• All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
PS JES 0104 ICT Trainer v1.0
Success Profile
Strengths
N.B. It is advised
Behaviours
Ability
Experience
Technical
strengths are chosen
locally, recommended 4-
8
Developing Self and Others
Deliver
training
and Experience in teaching and / or
presentations to diverse training delivery to staff within a
groups of people
work environment
Communicating and Influencing
Excellent communication Knowledge and understanding of
and interpersonal skills teaching adults and the associated
are required to provide learning methods that are employed
training to users of all
abilities.
Delivering at Pace
Strong IT skills with an in-depth
knowledge of MS Office products -
Word, Excel, and PowerPoint
Changing and Improving
Interpret and present
Ongoing requirement to maintain
technical and complex
own
knowledge
on
relevant
information to staff of
documents, systems and processes,
differing abilities to
in order to ensure effective and
enable their
accurate response to delegate
understanding
queries
Choose an item.
Choose an item.
PS JES 0104 ICT Trainer v1.0