Job role: Learning Design Officer
Grade: EO
Location: National
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
About the role
Working within the HMCTS Learning and Development team, you will support our Jurisdictional learning and service teams across our reform programme to assess learning needs arising from changing ways of working, processes and design, develop and, where appropriate, deliver training products. You will operate within a flexible team, collaborating to support multiple project and service teams at the point of need. You will also work closely with our business partners to identify the learning delivery requirements and support the approach in creating blended learning solutions to meet our customer needs.
The Learning Design Support Officer will engage with project stakeholders to plan and design innovative learning products for HMCTS staff in Courts and Tribunals. The role will see you working collaboratively with colleagues across multiple projects in line with demand.
Key activities include (but are not limited to):
Work with Jurisdictional leads, project, and service teams on the analysis of learning needs.
Support project and operational/Jurisdictional teams to agree appropriate learning interventions to meet need.
Lead on the planning, design, and development of learning interventions, including e-learning, interactive learning materials, face to face training materials etc.
Co-ordinate the delivery of learning. This may involve organising training events, scheduling HMCTS facilitators, writing and issuing communications, uploading content to learning platforms. It may also involve facilitating face to face training although not everyone will need to do this.
Support technology projects to assess levels of user intuition and learning needs for users (employees) of new technology, in addition to identifying areas to build learning into technology products.
Improve products after pilots in accordance with learning evaluation approach.
Collate learning evaluation data facilitate sessions to review evaluation data, identify areas for improvements for upcoming learning designs and make said improvements.
Other Duties
Work flexibly to undertake any other duties reasonably requested within the role and across the wider HR function, aligned to the grade and level of responsibility of this post.
Location of Post:
Base location can be flexible, however frequent travel to other HMCTS sites will also be required as part of these working arrangements. In line with the department’s policies, travel, and subsistence and, where appropriate, overnight accommodation will be available in line with organisational policies.
Who are we looking for? (Person Specification)
The ideal candidate for this position should demonstrate:
Essential
Strong written and verbal communication skills with stakeholders at all levels, both internal and external.
Understanding of Operational Delivery Profession.
High proficiency level across the Microsoft Office suite (Teams, Excel, Word, Outlook, and PowerPoint)
Flexible approach to workload with willingness to move between different tasks to prioritise work.
Ability to plan, organise own workload with minimal supervision, comfortable with remote team working.
Ability to quickly learn and apply new knowledge and skills and perform outside of your comfort zone.
Resilient and able to keep their focus under pressure.
Experience in digital design/presentation skills.
Strong stakeholder management skills.
Proven experience of designing leadership learning or training programmes that support capability development.
Desirable:
Completed or studying for a qualification in HR or L&D (e.g. CIPD or Apprenticeship).
How to apply
To apply for this role, please submit a CV and a Statement of Suitability of no more than 500 words setting out evidence and examples of how you meet the person specification of the role.
Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed.
Your CV should:
Be succinct and clear.
Be factually accurate - You must ensure that any evidence submitted as part of your application, is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Include your qualifications, highlighting any modules or accreditation relevant to the role.
Include your relevant experience, providing dates.
Provide detail - we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.
Your Statement of Suitability should give us real life examples of how your skills and experience match those needed for this role. Consider addressing particular points in the person specification requirements and key responsibilities. We recommend following the STAR format.
You must ensure that any evidence submitted as part of your application is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
If you pass the application sift stage, you will be invited to attend an interview before appointment. You will be asked questions relating to the following Civil Service Behaviours (Level 2):
Working Together
Changing and Improving
In addition to this, you will be required to give a 10-minute presentation relating to the civil service behaviour Communicating and Influencing. The presentation specifications will be provided to candidates who were successful at the application stage 7 days prior to interview.
About our benefits
We reward our people for their hard work and commitment. We have a number of family
friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.
Proud to Serve. Proud to keep justice going.