Account Manager

Location: London

Grade: HEO / Band C

This is an exciting opportunity to join our public sector design studio as an account manager, managing client accounts and ensuring successful delivery of creative projects. This role combines account management with project coordination.

At Design102 we have always believed our differences help us to make a difference. This means we are an inclusive employer. We value difference of all kinds and encourage applications from talented candidates - whatever your identity, background or circumstances.

We are a unique central government creative studio working on projects that make a difference to people’s lives. You will be responsible for managing accounts and maintaining long-lasting relationships with a variety of clients across departments and high-profile policy areas.

We are looking for a talented, enthusiastic and experienced account manager to join our team. This is a hybrid account / project management role where you will be managing day-to-day project activity, liaising with clients, working with designers and lots more.

The role is London-based and requires office attendance in line with Ministry of Justice expectations.

You will be expected to ensure you deliver a defined level of chargeable hours of work per week.

Main responsibilities will include:

• managing a portfolio of high profile / larger accounts and be the lead point of contact for matters specific to your clients

• building and maintaining strong, long-lasting client relationships

• preparing design, video and strategic planning quotes and schedules for client approval, liaising with the design, artworking, video and strategy managers and traffic team

• meeting clients for briefings and presenting creative concepts

• discussing work schedules and status knowledgeably and confidently

• sense and content checking materials supplied at all stages of development

• project managing the successful delivery of creative jobs, working closely with creatives and ensuring that the outputs meet client needs and budget

• Identify and engage prospective clients to drive new business growth through strategic outreach and relationship-building.

Personal skills

• proven account / project management and relationship building skills

• experience of working within the creative industry and a thorough understanding of budgets, production and timeframes

• highly self-motivated with a polite, friendly and diplomatic manner

• demonstrated ability to communicate, present and influence credibly and effectively at all levels

• experience in delivering client-focused solutions based on customer needs

• proven ability to manage multiple projects at a time while paying strict attention to detail, deadlines and budget

• good commercial awareness to monitor cost effectiveness of in-house service delivery

• excellent verbal, written and presentation skills

Essential requirements:

• Experience working within a busy agency environment, managing multiple projects and clients simultaneously.

• Proven track record of effectively managing and liaising with high-profile clients

• Ability to engage and manage relationships with a wide range of stakeholders

• Strong strategic planning skills with the ability to think ahead, anticipate challenges, and develop creative solutions using the Design102 creative team.

• Experience project managing complex multi-disciplinary creative projects.

• Competent in identifying project risks and implementing mitigation strategies to ensure overall project success.

Your application should include your CV and a statement of suitability to the role.

You can find out more about us at design102.co.uk