NPS Job Description (JD)
NPS Band 4
Directorate: National Probation Service
Job Description: Quality Development Officer
Document Ref.
NPS-JES-0045_Pay Band 4 Quality Development Officer_v3.0
Document Type
Management
Version
3.0
Classification
Unclassified
Date of Issue
04/07/2019
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
NPS-JES-0045_Pay Band 4 Quality Development Officer_v3.0
NPS Job Description
Job Title
Quality Development Officer
Directorate
National Probation Service
Band
4
Overview of the job
This is a specialist Probation Officer post, in which the post holder has specific
responsibility to contribute to the development of excellence in the quality of work
undertaken with offenders and victims in the National Probation Service (NPS).
The job holder will have no line management responsibilities.
Summary
The post holder will be part of the Divisional Performance and Quality team.
They will work in partnership with divisional /local managers, practice tutor assessors
and operational staff to promote high quality work through delivery of quality
assurance and improvement activities including: audit and analysis, practice
workshops, coaching and providing support to colleagues.
In line with NPS policies and procedures, the post holder must at all times demonstrate
a commitment to equality and inclusion and an understanding of their relevance to the
work they do.
The post holder must adhere to all policies in respect of the sensitive/confidential
nature of the information handled whilst working in this position.
Responsibilities,
The post holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
? Deliver quality assurance activities as part of the national effective practice
programme, and review the impact of these activities on operational
practice
? Deliver practice improvement workshops and briefings to POs and PSOs, and
review the impact of these on practice
? Support the re-launch and deployment of Skills for Effective Engagement
Development and Supervision (SEEDS)
? Undertake audits of key work, provide analysis and feedback to staff and
contribute to local improvement and quality plans.
? Working in partnership with local managers, develop audit and improvement
activities based on local and divisional need and evidence from audits,
inspections and case reviews arising from e.g. serious further offences,
domestic homicides, serious case reviews
? Provide support to local managers in delivering improvement activities to
staff in informal /formal capability processes. As agreed with line manager,
provide focussed 1:1 support to POs and PSOs involved in formal capability
process based on the improvement plans drawn up by line managers.
? Work in partnership with local managers to plan and support quality
improvement in their cluster/function
? As agreed with local managers, provide coaching and support to groups of
staff whose roles are changing
? Play an integral role in the work of divisional performance and quality team
in implementing the national performance and quality programme
? Provide guidance and support to SPOs to undertake quality assurance work
? Respond to risk escalation requests raised by Community Rehabilitation
Companies, determine risk level and if high risk (endorsed by a manager)
decide on how this will be managed
? Carry out safeguarding children and safeguarding adult duties in accordance
with the NPS statutory responsibilities and agency policies
NPS-JES-0045_Pay Band 4 Quality Development Officer_v3.0
? Demonstrate and promote pro-social modelling skills by consistently
reinforcing pro-social behaviour and attitudes and challenging anti-social
behaviour and attitudes
? Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alternations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation scheme and shall
be discussed in the first instance with the Job Holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh
Behaviours
? Changing and Improving
? Making Effective Decisions
? Developing Self and Others
? Delivering at Pace
? Communicating and Influencing
? Working Together
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential Experience
? Evidence of undertaking good quality probation work
? Evidence of working collaboratively with others to improve quality
? Experience of working with a wide variety of people and communities who
have experienced a range of social/personal difficulties.
? Experience of working with individuals and groups in order to motivate and
change offending behaviour
? Evidence of analysing information and using it to design an action plan to
meet specific goals
Technical
Probation Qualification Framework Graduate Diploma/ Honours Degree in
requirements
Community Justice integrated with Level 5 Diploma in Probation Practice.
Or a qualification which was recognised at the time of qualification by the Secretary
of State for Justice as per Section 10 of the Offender Management Act 2007.
The following qualifications gained in England and Wales were previously recognised
as providing such eligibility:
•
Diploma in Probation Studies,
•
Diploma in Social Work (with Probation Option)
•
CQSW (with Probation Option)
Ability
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up
post.
? All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
37
(Unsocial Hours)
Allowances
NPS-JES-0045_Pay Band 4 Quality Development Officer_v3.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8.
Probation Qualification Framework
Graduate Diploma/ Honours Degree
Evidence of undertaking good
Changing and Improving
in Community Justice integrated
quality probation work
with Level 5 Diploma in Probation
Practice.
Or a qualification which was recognised
at the time of qualification by the
Secretary of State for Justice as per
Section 10 of the Offender Management
Act 2007.The following qualifications
gained in England and Wales were
Evidence of working collaboratively
previously recognised as providing such
Making Effective Decisions
with others to improve quality
eligibility:
•
Diploma in Probation Studies,
•
Diploma in Social Work (with
Probation Option)
•
CQSW (with Probation Option)
Experience of working with a wide
variety of people and communities
Developing Self and Others
who have experienced a range of
social/personal difficulties.
Experience of working with
individuals and groups in order to
Delivering at Pace
motivate and change offending
behaviour
Evidence of analysing information
Communicating and Influencing
and using it to design an action
plan to meet specific goals
Working Together
NPS-JES-0045_Pay Band 4 Quality Development Officer_v3.0