Job Title: Listing Officer / Manager

Grade EO

About us

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply.

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the smooth running of our courts, which give people and businesses access to potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, you’ll be able to build a varied, challenging and rewarding career.

The key purpose of the role is to

Be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business.
To assist in the delivery of performance against targets.
Make practical use of Lean TIBs, SOPs and other continuous improvement tools.

Key responsibilities

Operations	To manage the deployment of listing resources and work to achieve the most effective/efficient use of resources, by setting team priorities and objectives so that performance targets are met. To maintain the court diary system, controlling and co-ordinating the allocation of work to courtrooms to secure optimum use of resources while minimising delay and wasted time. To work with other court teams to ensure that judicial resources are available to meet scheduled hearing dates. To work with the Judiciary, Justices’ Clerks and their assistants in dealing with case adjournments, remit cases and other listing matters. To monitor and review listing practices so as to ensure the efficient and effective throughput of workload. To collect and collate relevant statistics including the annual return and produce regular reports for Managers. Deal with listing correspondence and enquiries. To take an active part in meetings across the Cluster and encourage effective channels of communication within the listing department and other areas of the Cluster. To assist in the implementation of consistent administrative practices, procedures and standards, identifying and implementing solutions to team problems. Set quality standards and regularly test them. Monitor key performance areas, analyse performance trends and ensure appropriate action is taken to build on strong performance and address areas of weakness. To conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation. Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development. Deputise for the Delivery Manager as necessary. Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
Team leadership	Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
Processing and managing casework	Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
Calculations and analysis	Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.
Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations	Liaise with the police, the CPS, other criminal justice agencies and solicitors to maintain a smooth flow of work through the courts, taking into account the reasonable needs of court users. Maintain effective working relationships with the judiciary, supporting agencies, and voluntary user groups. Provide feedback to staff, judiciary and other stakeholders on performance measures and targets. Work with agencies to improve the level of service offered to users. Think beyond own area of responsibility, considering wider policy and organisational implications of issues. Attend and contribute at meetings of relevant User Groups.
Representation	Represent the function you have been assigned to at an operational level
Specialisms	To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures. To provide specific functions as directed by line management in line with the SOP for providing that service. Understanding of LEAN methodology and tools/techniques.
Accountability	Reporting to a Delivery Manager.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

Face-to-face roles in HMCTS for example a court usher
Contact Centre roles in HMCTS for example call centre advisers
Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

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