Criminal Fines Collection and Enforcement

Job Title: Delivery Manager

Grade: Higher Executive Officer (HEO)

This is a general job description covering the likely scope of work of the post holder.

Background

HEO staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

About Criminal Fines Collection and Enforcement

The Criminal Fines Collection and Enforcement department plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. Enforcement is a large and complex business unit, employing over 1200 staff across multiple locations across England and Wales through which flows some £500m per annum. You will help deliver HMCTS’ responsibilities for the enforcement of Fines, Confiscation Orders, Community Penalty Breach Warrants and other enforcement work.

Overview

HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. As a manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The Regional Delivery Directors expect all managers in the clusters to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

Support the Operations Manager by being responsible for managing functions within the business.

Key responsibilities

• Deliver a consistent and customer focussed service

• Ensure effective deployment of resources to meet operational needs.

• Ensure the delivery of performance management objectives.

• Act as Responsible Officer as required.

Operations

• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.

• Provide direction and close support to local managers, setting local priorities which are consistent with the business plan

• Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation

• Ensure that team targets are met and resources are managed to deliver highly effective performance.

• Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.

• Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.

• Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).

• Ensure that local training needs are identified, assessed and training is delivered.

• Perform Responsible Officer duties. This may include any of the following activities:

  • Identify and implement solutions to local problems

  • Ensuring IT/Workstation compliance at all times

  • Ensure compliance with health and safety requirements

  • Ensuring Risk Assessments take place at appropriate times

  • Maintenance of an up to date Asset Register

  • Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates

  • Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.

• Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Analysis

• Identifying and implementing solutions to local problems, referring more complex problems to the Operations Manager

Communicating with the public, the judiciary, other court & tribunals users and representatives of other agencies and organisations

• Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.

• Develop local communication plans which meet the needs of the target audience.

Representation

• Representing the function you have been assigned to at an operational level

Team leadership

• Provide operational leadership to managers and staff and role model engaging behaviours.

• Provide coaching to support and develop staff, guiding them through a substantial and significant change.

• Ensure you and your managers support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.

• Ensure the application of MoJ HR policies and procedures.

Specialisms

• To have a comprehensive knowledge of functions undertaken within the Business, to support the development and review of policies and procedures.

• To provide specific functions as directed by line management in line with the SOP for providing that service.

Financial Authority

• Ensure effective deployment of resources to live within the allocated budget.

Accountability

• Reporting to the Operations Manager

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.