Job Description (JD)
Band 3
Group Profile - Business Administrator
Job Description - BA: Prison Digital Services
Administrator
Document Ref.
OR-JES-2862-JD-B3 : BA: Prison Digital Services Administrator v1.0
Document Type
Management
Version
1.0
Classification
Official
Date of Issue
13/07/2021
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v1.0
Job Description
Job Title
BA: Prison Digital Services Administrator
Group Profile
Business Administrator
Organisation Level
Delivery 3-4
Band
3
Overview of the job
This is a non-operational job role based in a single prison establishment. The job
holder will support the successful management and ongoing support of in-cell
technology and digital services (laptops and associated accessories) and will work
under a Digital and Communications Manager. The role will have no line management
responsibility but will require the job holder to support orderlies in completion of
assigned responsibilities. The technology and related work will release time for staff
to better relations with residents.
Summary
The job holder’s responsibilities are the on-site management of devices including
transporting devices around the site to incoming and outgoing residents, providing
basic administrative support and troubleshooting for users, supporting users with
adoption of technology and training operational staff members, supporting
continuous improvement efforts, and supporting the creation of local digital
communications content.
Responsibilities,
The job holder will be required to carry out the following responsibilities and duties
Activities and Duties
(as well as providing holiday or emergency cover for the Prison Digital &
Communications Manager when required):
Asset Management:
• Providing management of in-cell related technology on-site, including
device ordering and maintenance of local stock levels.
• Supporting joiners, movers and leavers by transporting devices and
accessories around the site.
Technical Support:
• Providing basic digital and technology administrative support and
troubleshooting, responding to resident apps in a timely manner and
escalating to technical support teams as required.
• Adding new staff members to the Unilink system and ensuring staff are
trained in creating, publishing and sharing results of resident surveys.
User Management:
• Overseeing the delivery of digital and tech responsibilities of orderlies.
• Ensuring proper, safe, and secure use of technology, supporting adoption
and training across all user groups on site.
• Regularly collecting feedback from staff and residents to pass to content
and tech teams on how best to improve digital and technology services.
• Supporting the Digital and Communications Manager with the running of
the Digital Change Network, to support adoption and proper usage.
• Work with members of the central and on-site security teams to secure
devices that are suspected to have been tampered with.
Local Digital Communications Support:
• Uploading content to the Hub using Drupal, ensuring government and
industry good practice guidelines are adhered to in all communications.
• Supporting in the creation of high-quality written, visual and audio content,
including supporting residents and staff to create content.
The post holder is also required to promote HMPPS behaviours e.g., promote
diversity, decency, safety and reduce re-offending agendas.
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v1.0
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh.
Behaviours
• Managing a Quality Service
• Working Together
• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
Experience
Essential:
•
Understanding of a prison Operating environment
Desirable:
• Experience working within a prison establishment
• Experience working with Digital and Technology
Technical
Job holders do not require technical expertise for this role, but any experience will be
beneficial.
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
Leave Blank
(Unsocial Hours)
Allowances
To be used by the JES Team only
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v1.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Managing a Quality Service
Essential
Job holders do not require technical
Understanding of a prison
expertise for this role, but any
Operating environment
experience will be beneficial.
Working Together
Desirable
Experience working within a prison
establishment
Communicating and Influencing
Desirable
Experience working with Digital
and Technology
Delivering at Pace
Changing and Improving
Choose an item.
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v1.0