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Job Title & Grade:

Business Insights Manager - SEO

Contract Type:

Permanent

Salary range (depending on location):

National - £42,914 to £46,182

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location:

National, excluding London

40% office attendance is required. That may be at base location and other offices. Please note that travel to other offices may be required.

Directorate:

Corporate Services

Team:

Strategy Data and Analysis-Business Insights

Working Pattern:

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 30 hours and to cover.

Reporting to:

Head of Business Insights

Closing date for applications

9^th January 2026

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Strategy, Data and Analysis

The Strategy, Data and Analysis Team supports wider Corporate Services to help shape and enable the priorities of the Chief Executive and Executive Leadership Team by providing data reporting analysis of the LAA’s progress against its strategic aims.

Business Insights

Business Insights is part of the Strategy, Data and Analysis Team, which focuses on producing data led Insights into Legal aid provision, the legal aid provider base and the needs of clients to ensure they can access Justice and obtain legal advice.

The LAA fully supports smart and flexible working. Members of the Business Insights team are based in multiple locations across England and Wales. Occasional Travel may be required to attend Team meetings.

Job Summary

We are seeking a dynamic and analytical Business Insights Manager to lead research and insight projects across the Legal Aid Agency (LAA). This role is pivotal in shaping how we understand the provider workforce and market trends, improve processes, and deliver impactful change through business intelligence to ensure market sustainability.

Critically, this role will provide deep understanding of the provider market and identify gaps and risks, delivering high-quality reports and papers to inform strategic decisions by senior leaders. The role requires a combination of data analysis, research, and strategic project delivery, to ensure that insights translate into practical improvements across the LAA.

This is a fast-paced role requiring the ability to manage multiple priorities, quickly understand the market and operating environment, and support narrative and briefing at short notice up to Ministerial level.

Central to this role are strong stakeholder engagement, influencing and relationship management skills, along with the ability to work across boundaries with multiple stakeholders and present at board level, turning complex data and intelligence into clear, audience-appropriate insights.

Understanding of statistical analysis, intelligence gathering and reporting is essential. Experience of leading high-profile, large-scale national projects such as surveys would be desirable.

Ongoing knowledge of the NAO and PAC recommendations for the LAA will be key to driving forward outcomes for the business.

Key Responsibilities:

Lead research and analysis projects to inform decision-making across the LAA.
Provide evidence-based insights into provider market capacity and trends.
Identify gaps and risks in the provider market and propose solutions.
Produce reports and briefing papers for senior boards to support strategic decisions.
Manage and deliver complex projects, ensuring milestones and outcomes are achieved.
Engage and influence stakeholders across multiple teams and levels.
Drive change management initiatives to improve processes and outcomes.
Line manage and develop team members, fostering a culture of collaboration and continuous improvement.

Essential Knowledge, Experience and skills	Proven experience in research and data analysis, with the ability to interpret complex information Strong project management skills, including planning, delivery, and risk management Excellent stakeholder engagement and influencing skills Demonstrated experience in people management and leadership Ability to lead change management initiatives and embed improvements Strong analytical and problem-solving capability Good knowledge of Microsoft Office packages (Excel, Word, PowerPoint) Ability to manage multiple priorities and deliver high-quality outputs at pace
Desirable Knowledge, Experience and skills	Experience/qualifications in policy or operational research Familiarity with government data sources to enhance analysis options Experience using data visualization tools such as Power BI
Person Specification	You are well organised with good attention to detail You are resilient and able to remain focused when unplanned incidents happen You are confident challenging others (including senior managers) to ensure that plans are effective

Assessment approach

Application Process

To apply please submit a CV and statement of suitability showing how you meet the essential criteria in no more than 1250 words.

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:

Strengths relevant to the role
The following Behaviours:

Leadership

ensure colleagues and stakeholders have a clear understanding of objectives, activities and time-frames
take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all
consider the impacts of own and team’s activities on stakeholders and end users
role-model commitment and satisfaction with role
recognise and praise the achievements of others to drive positivity within the team
effectively manage conflict, misconduct and non-inclusive behaviour, raising with senior managers where appropriate

Communicating and Influencing

communicate in a straightforward, honest and engaging manner - choosing appropriate styles to maximise understanding and impact
encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness
ensure communication has a clear purpose and takes into account people’s individual needs
share information as appropriate and check understanding
show positivity and enthusiasm towards work, encouraging others to do the same
ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests

Delivering at Pace

show a positive approach to keeping the whole team’s efforts focused on the top priorities
promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation
ensure the most appropriate resources are available for colleagues to use to do their job effectively
regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks
act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance
allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility

Seeing the Big Picture

understand the strategic drivers for your area of work
align activities to contribute to wider organisational priorities
remain alert to emerging issues and trends which might impact your work area
seek out and share experiences to develop knowledge of the team’s business area
understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders

Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of action they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a team or wider group level.

You will also be asked to deliver a 10 minute presentation as part of your interview assessed against the Behaviour Delivering at Pace. Further details will be provided to you in advance of your interview.

Shortlisting is planned for the weeks commencing 12^th January and 19^th January 2026

Interviews are planned for week commencing 9^th February 2026

If you would like more information on this opportunity, please contact - Rachel Bradbury at rachel.bradbury@justice.gov.uk

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

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