Job Title & Grade:

Development Manager - SEO

Contract Type:

x1 Permanent (Criminal legal aid team), x1 Fixed term - 2 years (Civil legal aid team)

Salary range (depending on location):

National - £42,914 to £46,182

London - £49,325 to £53,081

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location:

Any LAA office

Directorate:

Service Development

Team:

Service Development

Working Pattern:

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

Reporting to:

Senior Manager

Closing date for applications

Wednesday 7^th January 2026

Essential Knowledge, Experience and skills

• Effective communication skills, both written and verbal.

• Be able to develop effective relationships with a wide range of stakeholders.

• Be able to analyse how new policies or processes impact wider organisational/ governmental priorities.

• Be able to manage competing priorities and work in a pressured environment, often delivering urgent and high-profile work to challenging deadlines.

Desirable Knowledge, Experience and skills

• Have, or are willing and able to quickly build, knowledge of the operation of the civil and/or criminal justice systems.

• Effective analytical skills.

Person Specification

• An enthusiastic, proactive and adaptable individual.

• Enjoys fast paced and politically sensitive work.

• Fantastic opportunity to make a significant contribution to the LAA’s delivery of the MoJ’s reform agenda.

• Wants to develop policy delivery experience and to gain a broader perspective on wider justice system issues and the role of legal aid.

Application Process

To apply complete an application based of the following behaviours, each behaviour should be no more than 250 words:

• Seeing the Big Picture

• Working Together

• Changing and Improving

• Delivering at Pace

When submitting an example of a behaviour remember to include the situation, what you did and why, and what was the outcome / result.

Please note that if we have a large number of applications will we do an initial sift on the Seeing the Big Picture behaviour.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview via Microsoft Teams where you will be assessed against the following:

• Strengths relevant to the role

• The following Behaviours:

Seeing the Big Picture

• understand the strategic drivers for your area of work

• align activities to contribute to wider organisational priorities

• remain alert to emerging issues and trends which might impact your work area

• seek out and share experiences to develop knowledge of the team’s business area

• understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders

Working Together

• encourage joined up team work within your own team and across other groups

• establish professional relationships with a range of stakeholders

• collaborate with these to share information, resources and support

• invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another

• put in place support for the wellbeing of individuals within the team, including consideration of your own needs

• make it clear to all team members that bullying, harassment and discrimination are unacceptable

• actively seek and consider input of people from diverse backgrounds and perspectives

Changing and Improving

• work with others to identify areas for improvement and simplify processes to use fewer resources

• use technology where possible to increase efficiency

• encourage ideas for change from a wide range of sources

• clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change

• encourage an environment where colleagues know that they can challenge decisions and issues safely

• take managed risks by fully considering the varied impacts changes could have on the diverse range of end users

Delivering at Pace

• show a positive approach to keeping the whole team’s efforts focused on the top priorities

• promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation

• ensure the most appropriate resources are available for colleagues to use to do their job effectively

• regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks

• act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance

• allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility

• Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of action they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a team or wider group level.