HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: HEO

Job Title: 4 x Delivery Manager

Location: National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term: Permanent

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, is a Delivery Manager role at Associate Delivery Manager level.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

As an associate delivery manager, you will work on a small or mature agile team and learn on the job. At this level, you may work alongside a delivery manager on a larger team, shadowing and providing support, or working to deliver an element themselves under guidance and mentorship.

As Delivery Manager you will support and shadow a Senior delivery manager to deliver end to end projects. You will be working closely with cross functional product teams to build services for the Courts and tribunal services. You will support in building and maintaining teams, ensuring they are motivated, collaborating and working well; identifying obstacles and helping the team to overcome them. You will learn the ability to focus the team on what is most important to the delivery of products and services and encourage as well as facilitate continuous improvement of the delivery team.

Some delivery background would be useful but not essential. You will enjoy working in an agile environment with multidisciplinary teams. You will be involved in the delivery of complex, high-risk products and services and have strong interpersonal and communication skills.

Key Responsibilities:

• Support and shadow the Delivery Manager for your Jurisdiction

• Support the teams to ensure we have the adequate amount of resource to deliver against the goals

• Work with business stakeholders to facilitate effective and efficient delivery of products and services from within your jurisdiction

• Learn the best processes or delivery methods to use, including measuring and evaluating outcomes

• Contribute within the wider Agile Delivery community

• Develop and utilise meaningful metrics in order to lead teams towards their goals and understand areas for improvement

• Own and build relationships with the technical teams, Product Owners, senior stakeholders, management and third-party sub-contractors utilising effective and appropriate governance mechanisms

• Support and manage complex team dynamics between external and internal stakeholder

• Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes

• Ability to adapt and reflect, are resilient and can see outside of the process

• Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP)

Skills & Experience:

• Experience or awareness of working Agile teams of digital delivery professionals

• Self-motivated, detail-oriented, and able to manage multiple priorities simultaneously

• Experience of working with product managers, Developers, Testers, user researchers and service designers would be desirable

• Expert at solving problems, and an awareness of removing impediments and managing dependencies

• Ability to identify and contribute to the management of risks, issues, assumptions and dependencies across service areas

• Awareness of the social and technological context for government services

• An understanding of agile approaches and experience of working in agile teams

• The awareness of different approaches for deciding direction and methodology

• Good facilitation and stakeholder engagement

• Have acted independently on day-to-day

Essential Criteria

• Experience of applying Agile principles and tools

• Experience of management of risks, issues, assumptions and dependencies across different teams

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

• Experience - As demonstrated in your application form.

• Strengths - The interview will involve a discussion around 3 strengths

• Technical - As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD) Capability Framework.

Capability Skill 1 - Agile and Lean Practices

• Behaviours - You will be required to provide evidence of the following key behaviours at HEO level:

• Delivering at Pace

• Working Together

• Managing a Quality Service

You will be expected to align your answers to the following GDD Capability skills:

Skill 1 - Communicating between the technical and non-technical

Skill 2 - Maintaining Delivery Momentum

Skill 3 - Planning