Head of Digital Delivery

Grade 6

Civil, Family, Tribunals and Administration of Justice Directorate

The Civil, Family, Tribunals and Administration of Justice Directorate in the Ministry of Justice Policy Group is recruiting permanently for Grade 6 Head of Digital Delivery. This campaign is open to current civil servants on level transfer.

Location:

Successful candidates will have the option to be based at one of the following locations:

• 102 Petty France, London

• 5 Wellington Place, Leeds

Occasional travel between the two locations may be required. We offer a hybrid working model, allowing for a balance between remote work and time spent in your base location (102 Petty France or 5 Wellington Place Leeds).

Ways of Working

At the MoJ we support and promote alternative ways of working, these roles are available as:

• Full-time, part-time or the option to job share

• Flexible working patterns

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Salary

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.  

The Ministry of Justice (MoJ)

MoJ is the largest government department, employing over 90,000 people with a budget of approximately £10 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice

The Digital Justice System

The civil, family and tribunals justice system supports social order and promotes economic activity. It can be complex and hard for ordinary people and small businesses to navigate. We are testing how technology can support the millions of people and businesses who experience legal problems such as debt, housing issues, family breakdown, to resolve their problems earlier, faster and cheaper, and only going to court if it is really necessary.   

Unresolved legal problems can result in people experiencing further and worsening problems (for example, employment problems leading to debt or health concerns) so intervening early has the potential to not only save individuals time and money, and reduce costs to MoJ, but also prevent costs to other parts of government. 

We are working as a multi-disciplinary team across digital, policy and delivery functions to understand the multiple, complex factors that trigger legal problems and build digital services that will provide online advice and signpost people to appropriate dispute resolution services, such as mediation providers or Ombudsmen schemes (e.g. the Financial Ombudsman Service). We also plan to further streamline the experience for people whose legal problems are not resolved by dispute resolution services by enabling these services to transfer case information directly to the courts and tribunals - helping to speed up and simplify the process. 

Our division is leading the way in digital transformation in MOJ, with a key part of our work identified as a Transformation Pathfinder, and a priority for the department. 

Head of Digital Delivery - the role

This G6 role is part of the senior leadership of the Division, and the broader Directorate.  Key to the role is the ability to co-ordinate successful, outcome focussed digital delivery, in a complex policy context.  The postholder will need to confidently influence and lead across multiple teams within MoJ and across other government departments including DWP and DfE. The postholder will need to be confident in working with external suppliers to deliver excellent public-facing services and value for money.   

Responsibilities will include: 

1. Leading delivery of Private Family Law ‘Transformation Pathfinder’  

Overseeing 4 workstreams in 25/26: 

• Content transformation (new content published monthly) 

• Parent plan tool (in beta testing, subject to results will be live by end March) 

• AI Chatbot (working with AI Unit to get into beta testing by December) 

• Development of a connected services hub (working with suppliers to take service through from alpha to public beta)

This will require: 

• Working with Digital, Commercial and Finance colleagues to establish effective, vfm contracts with managed services provider/s to design and deliver digital services 

• Ensuring timely, effective reporting to senior officials and Ministers that supports decision-making 

• Setting clear policy and service outcomes and developing monitoring and evaluation strategy 

• Leading team with members drawn from multiple disciplines, ensuring cohesive, supportive environment which values the contribution and expertise of different professions in delivering high-impact services to the public.

• Communicating the work to others across the department and beyond, through Show and Tells, presentations. 

• Supporting the DD in securing funding for the work, by developing and maintaining the business case and engaging in Spending Review and allocations processes. 

• Working collaboratively with other government departments and service providers to connect and align relevant services for separating parents.

2. Identifying opportunities for scaling into other jurisdictions 

Our work for separating parents is a proof of concept.  All products and services are intended to be scalable to other legal problems in the civil, family and tribunals jurisdictions. 

As well as ensuring robust evaluation and replicable build, the postholder will be responsible for: 

• Leading work to identify in which jurisdictions and case types of the approach could have the biggest impact for users and in reducing demand to HMCTS 

• Developing business cases and Spending Review bids to secure funding for further rollout 

• Collaborating with other teams in the department to identify and capitalise on opportunities for investment and transformation, including HMCTS, policy teams, AI Unit and Transformation Directorate.

• Collaborating across government to align relevant services for users. 

3. Providing flexible leadership across the Division and Directorate

• Working with DD, G6 and G7 leaders in the division to establish and maintain inclusive and supportive team culture, with high standards of line management. 

• Engage in corporate activities at Directorate and Division level, contributing to making CFTAJ and our Division a great place to work. 

Skills and Experience

• Proven experience leading complex, multi-disciplinary programmes with digital components.

• Ability to set clear outcomes, manage competing priorities, and oversee multiple workstreams.

• Skilled in developing business cases and navigating Spending Review processes.

• Strong understanding of digital service design and agile delivery, ideally in a public sector context.

• Experience working with external suppliers and managed service providers, ensuring value for money and contract effectiveness.

• Experience in monitoring and evaluation and using data to inform decisions.

• Confident in influencing senior officials and Ministers and leading work across departments.

• Demonstrated ability to lead inclusive teams, support line management, and foster a positive working environment.

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Application process

You will be assessed against the Civil service success profiles framework.

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Experience

You will be asked to provide a Work History during the application process in order to assess any demonstrable experience, career history and achievements that are relevant to the role.

You will also be asked to upload a Statement of Suitability of no more than 500 words stating what you would bring to the role, with reference to the Skills and Experience listed above.

Behaviours

During the application process you will be asked to provide an example of how you have met the following behaviour (see Annex A for more information):

• Changing and Improving

Please also refer to the CS Behaviours framework for more details at this grade:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/717275/CS_Behaviours_2018.pdf

Should we receive a large number of applications, we will sift primarily on the lead behaviour of Changing and Improving. Successful applicants will then be invited to an interview, testing both behaviours and strengths.

Candidates invited to Interview

Please note that interviews will be carried out remotely.

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of, and strengths-based questions to also explore what you enjoy, and your motivations relevant to the job role.

In addition to the Behaviour listed in the application form, you will be asked by the interview panel to provide examples of how you meet the additional behaviours listed below.

• Leadership

• Managing a Quality Service

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

You can refer to the CS Strengths dictionary for more details: Success Profiles - Civil Service Strengths Dictionary (publishing.service.gov.uk)

Interviews are expected to take place w/c 1 December 2025.

Contact information  

Please do get in touch if you would like to know more about the role or what it is like working in our team. If you have any queries about the role, or you wish to discuss the role prior to applying, please contact Sarah Rose, sarah.rose4@justice.gov.uk.

Annex A - The STAR method

Using the STAR method can help you give examples of relevant experience that you have. It allows you to set the scene, show what you did, and how you did it, and explain the overall outcome.

Situation - Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand.

• Where are you?

• Who was there with you?

• What had happened?

Task - The job holder will want to understand what you tried to achieve from the situation you found yourself in.

• What was the task that you had to complete and why?

• What did you have to achieve?

Actions - What did you do? The job holder will be looking for information on what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use “I" rather than “we" to explain your actions that lead to the result. Be careful not to take credit for something that you did not do.

Results - Don’t be shy about taking credit for your behaviour. Quote specific facts and figures. Explain how the outcome benefitted the organisation or your area. Make the outcomes easily understandable.

• What results did the actions produce?

• What did you achieve through your actions, and did you meet your goals?

• Was it a successful outcome? If not, what did you learn from the experience?

Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths.