HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: SEO

Job Title: Senior Video Product Manager

Location: London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future

Term: Permanent

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Family, is a Product Manager role at Product Manager level, but carries the title Senior Video Product Manager within DTS.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months.

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts

and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

Working within the DTS Digital Infrastructure Product team, the video team has two primary areas of responsibility: live video links where users communicate in real-time with various video and audio technologies; and the Audio-Visual equipment installed in courtrooms to facilitate digital evidence presentation including future digital transformation of these products using AVoIP. This role will be part of the team managing the product life cycle of the Cloud Video Platform (CVP), Vulnerable witness recording service, Evidence Presentation, Jury Video capture and all in-court supported video/audio links. These services demand high availability and are used daily by Civil, Family, Tribunals and Crime jurisdictions.

Excellent internal and external stakeholder management will be required with the ability to articulate technical solutions to a non-technical audience.

The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. The successful candidate will be expected to take ownership and constructively challenge technical designs, supplier delivery processes, product choice and present solutions at forums such as the Project Boards.

Key Responsibilities:

Working closely with all stakeholders, the main responsibilities of the role are:

• Drive innovation with suppliers for current and future capability and help develop a roadmap for the product and services. This will require a solid demonstration of technical capability, with the ability to lead discussions building strong supplier relationships. A good understanding of the organisation will be required in order to present and influence internal stakeholders on proposed technology changes, and how that aligns with the organisation’s objectives.

• Understand the wider picture of how video and audio technology should be deployed within a variety of environments to deliver a high-quality user experience. Use knowledge of video services to translate customer needs into clearly defined requirements. Be able to assess the impact of these services on associated infrastructure, internal delivery networks and cloud-based platforms and communicate this to business stakeholders and suppliers.

• Deliver current operating procedures and processes for reporting and associated delivery of services and develop and execute improvements and efficiencies. Be able to recognise internal operating procedures and where changes can be delivered at pace with wider impacting procedures which require excellent stakeholder management, integrity, effective decision making and setting priorities.

• Have a good understanding of wider IT requirements and develop user stories, to improve, design and deliver new services or support any procurement activity. A good analytical approach is needed to pull together various streams of data, understanding of functional and non-functional requirements and a grasp of risks with the ability to identify via all the different streams the approach needed to change and influence expectations and customer needs.

• Lead and Manage incidents based on the service, help to co-ordinate the appropriate suppliers and stakeholders to support the resolution of the incidents. Bring together various resolution teams across the organisation and proactively encourage resolution, provide guidance and take responsibility for resolution with the incident team. Provide clear communication to stakeholders or input to via the incident team.

• Assess and respond to queries and issues as they arise providing further analysis as required or escalating more complex and difficult issues upwards to relevant members of the team. Maintain accountability and responsibility and help drive issues forward.

• Help provide direction, support and objectives for team members, both individual and organisational, creating an environment that supports positive learning, sharing ideas and developing a culture of continuous improvement. Ability to recognise and applaud talent communicating own self learning, demonstrating the value the team brings to the organisation.

• A good understanding of financial data is required along with excellent written skills. Ability to understand and be familiar with capital and resource terminology, asset depreciation, budgets and forecasting. Manage and maintain spend working with finance teams. Create Business Cases where required, with the ability to articulate the purpose as well as the costs, benefits, risks, scope, objectives, assumptions and dependencies.

• The post holder will report to the Principal Video Product Manager.

Skills & Experience:

• You will be resilient and used to dealing with difficult and complex situations

• Have experience of managing potential conflict to resolution being aware of individual needs

• Regularly used creative thought to develop possible courses of action

• Evaluated risks and made judgements on the most appropriate solutions

• Experience of problem solving and working with others to deliver at pace

• Have acted independently on day-to-day issues and taken a strategic view on operational or policy areas

• Understand product lifecycle and product management

• Previous experience for working with audio and video technologies

Essential Criteria:

• Previous Product management experience

• Experience of working in large, complex organisations

• Ability to work to tight timescales, managing your priorities and ensuring delivery of requests

• Excellent understanding of video, audio and related IT technologies

• Excellent communication and written skills

• Excellent stakeholder and influencing skills

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

• Experience - As demonstrated in your application form.

• Technical - As demonstrated in your application form

• Behaviours - We will be using the 2 behaviours below.

• GDD Assessment - During the interview, you will be assessed against the GDD skills

and framework below.

• GDD Skill 1 - Product management

• GDD Skill 2 - Stakeholder relationship management

• GDD Skill 3 - Creating value for money

• GDD Skill 4 - Life cycle management

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at SEO level.

• Managing a Quality Service

• Making Effective Decisions