UPDATED Internal Communications Manager (Change - HEO)

Overview

Fixed term - 24 months

Are you a resilient and adaptable communications professional with a passion for supporting people through organisational change? Do you thrive in dynamic environments where priorities shift and collaboration is key to success?

We're looking for a people-focused communicator who can build bridges between diverse stakeholders and transform complex change initiatives into engaging, accessible narratives that resonate with all audiences.

The team advises the Office of the Public Guardian (OPG) on all areas of work - from providing communications strategy for major change programmes and our People Plan, to tactical support of staff initiatives. We also maintain the intranet, design and arrange events, produce updates for various internal audiences, storyboard and manage filming of corporate videos and advise all levels of staff on internal communications.

You’ll have a flexible and creative approach to your work and be comfortable working through ambiguity. You'll be supporting colleagues through periods of uncertainty and be confident in adapting your approach based on evolving organisational needs and stakeholder feedback.

About the role

The role forms part of a multi-disciplinary communications team supporting OPG to achieve its change business objectives during an exciting time for the agency. In this role you will:

• Support the Senior Internal Communications Manager (Change) to develop and deliver comprehensive communication strategies that guide colleagues through complex organisational transformations, using emotional intelligence to anticipate and address concerns before they arise.
  
  
  

• Create compelling, inclusive content across multiple channels including articles, presentations, blogs, and multimedia materials that translate complex change initiatives into meaningful, relatable stories for diverse internal audiences.
  
  
  

• Build authentic relationships as a trusted adviser across all organisational levels, actively seeking out different perspectives and ensuring that marginalised voices are heard and reflected in communication planning and delivery.
  
  
  

• Lead innovative engagement initiatives including virtual and in-person events, experimenting with new formats and technologies to reach audiences in ways that suit their varied needs and preferences.
  
  
  

Work collaboratively with change programme owners on communication approaches, helping translate how their work fits into the broader organisational narrative whilst ensuring consistency with wider organisational messaging.

• Continuously evaluate and improve communication effectiveness through robust data analysis, audience feedback, and iterative testing of different approaches, showing agility in refining strategies based on what you learn.
  
  
  

• Champion inclusive communication practices, ensuring all materials are accessible and consider the diverse needs of colleagues from different backgrounds, roles, and levels of digital literacy.
  
  
  

About you

• You have experience of communicating during organisational change, showing resilience in the face of uncertainty and can remain solution-focused when meeting resistance or setbacks.
  
  
  

• You excel at building inclusive, collaborative relationships with stakeholders from diverse backgrounds, actively seeking different perspectives to inform your communication strategies and approaches.
  
  
  

• You have experience of contributing to communications plans that support complex organisational goals, with the ability to translate high-level strategic goals into practical, engaging content.
  
  
  

• You have experience using research, data analysis, and direct engagement to understand what motivates different audiences and tailoring your approach accordingly.
  
  
  

• You're creative and innovative in your approach to communication challenges, willing to experiment with new channels, formats, and technologies to improve engagement and impact.
  
  
  

• You have experience creating high-quality content across multiple platforms, with the ability to adapt your writing style and messaging approach to suit different audiences and contexts.
  
  
  

• You show emotional intelligence in your work, understanding how change affects people differently and adapting your communication approach to provide support and reassurance.
  
  
  

• You're comfortable working in ambiguous situations where priorities may shift, showing flexibility and adaptability whilst keeping focus on delivering excellent outcomes.
  
  
  

• You have experience supporting event delivery and stakeholder engagement, with the confidence to facilitate difficult conversations and build consensus among diverse groups.
  
  
  

• You're committed to continuous improvement and learning, actively seeking feedback on your work and using evaluation data to refine your approaches and show impact.

About our organisation

The Ministry of Justice is one of the largest government organisations with more than 65,000 staff in offices, courts and prisons across the country. The department is delivering ambitious plans to make sure prisons are safe, secure and provide genuine rehabilitation, to provide a modern courts and justice system and to support our world-leading legal sector.

Within the MoJ, this role is supporting change communications activity for the Office of the Public Guardian, an executive agency of MoJ. OPG's role is to support people who may lack the mental capacity to make certain decisions for themselves, such as about their health and wellbeing or financial affairs.

Across MoJ we are guided by our shared values - purpose, humanity, openness, and togetherness. We believe in our purpose, providing justice for our society; we care about each other and those we work with, we show them humanity; we are open to learning and innovating, both in ourselves and the things we do; and we want to work together, collaborating with colleagues throughout MoJ and far beyond.

We provide a truly flexible culture including hybrid working, job-sharing and part-time work to support our people in being the best they can be. In this role you will become part of the Government Communications Service (GCS), the professional body for government communicators.

You'll join an ambitious, innovative, and supportive team where your resilience and collaborative approach will be valued. You'll have opportunities to continuously develop your skills and expertise in an environment that celebrates different perspectives and approaches.

OPG has offices in both central Birmingham and Nottingham, but also the opportunity to work from one of the Ministry of Justice collaboration hubs based in locations across the country. Wherever you are based, regular travel to the OPG offices and our London MoJ headquarters will be required, this will include monthly team meetings and to meet specific business needs.

At present, our expectation is you will work from the office a minimum of 2 days a week.

Please note - we will routinely recruit individuals at the bottom of our salary scale for all our communications roles.

Assessment

You will be asked to submit a CV and statement of suitability (750 words). Interviews are expected to take place in person in Birmingham.

We will use Success Profiles as part of this recruitment exercise. If you're invited to attend an interview, we will ask you about your competencies in the following areas:

Civil Service Behaviours

Communicating and Influencing Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Encourage the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness. Ensure communication has a clear purpose and considers people's individual needs. Share information as appropriate and check understanding. Show positivity and enthusiasm towards work, encouraging others to do the same. Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

Working Together Support joined-up teamwork within own team and across other groups. Establish professional relationships with a range of stakeholders, and collaborate with these to share information, resources and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another. Actively seek and consider input of people from diverse backgrounds and perspectives.

Making Effective Decisions Analyse and use a range of relevant, credible information from internal and external sources to support accurate, expert and professional decision-making. Invite challenge and involve others in decision-making to help build engagement and present robust recommendations. Consult with others to ensure the potential impacts on end users have been considered. Present recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.

Managing a Quality Service Maintain effective performance through ambiguous and challenging circumstances, remaining calm and professional. Take pride in delivering quality outcomes and providing efficient and effective customer service. Deliver a trusted, reliable and sustainable service. Regularly monitor your own work against milestones and performance targets, acting to resolve problems and improve service delivery. Support innovative ways of working that make services more efficient and effective.

Government Communication Service Competencies

Ideas
Develop comprehensive communications plans, identifying the most effective channels, tools, and creative approaches to engage diverse audiences and maximise reach and impact.

Implementation Work collaboratively with stakeholders and partners to deliver communication strategies and plans, showing resilience and adaptability when facing challenges or changing circumstances.

Insight Use research, data analysis, and audience feedback to understand what motivates different groups and continuously improve communication effectiveness, demonstrating how communication activities contribute to organisational objectives.

Creative Develop innovative approaches to communication challenges, experimenting with new formats, channels, and technologies to improve engagement whilst ensuring accessibility and inclusion.

Details of the Government Communication Service competencies can be found online: https://gcs.civilservice.gov.uk/professional-development/competency-framework/

Details of the Success Profiles competencies can be found online: https://www.gov.uk/government/publications/success-profiles Success Profiles: Civil Service Behaviours