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LAA Job Description Template V7

Job Title & Grade:

EO Reconciliation Analyst

Contract Type:

Permanent

Salary range (depending on location):

National - £29,303 to £31,061

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location:

South Tyneside

Directorate:

Contract Management & Assurance

Team:

Reconciliation & CMA Admin Team

Working Pattern:

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 24 hours and to cover at least 4 days of the week

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

Reporting to:

Reconciliation & CMA Admin Team Manager

Closing date for applications

Wednesday 22^nd October 2025

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Contract Management and Assurance

Contract Management and Assurance (CMA) work closely with our provider base to ensure the smooth running of our contracts and assure the delivery of legal aid.

Reconciliation & CMA Admin Team

The Reconciliation & CMA Admin Team forms part of the Contract Management & Assurance Directorate within the Legal Aid Agency. You will be part of a team that works closely with Contract Managers and with providers. The Reconciliation Team are responsible for managing payments in excess of £30 million per month and managing the risk posed by the Reconciliation process.

Job Summary

The role of Reconciliation Analyst is to manage the reconciliation of all Legal Help, Crime (Lower) and Mediation contracts, both live and withdrawn. This is in accordance with the established protocol which is essential to the effective operation of the contracting and payment process.

The successful candidate will be required to analyse large amounts of data and have excellent attention to detail. They will also be required to develop and manage strong collaborative working relationships with internal and external stakeholders and work to continually improve and develop services, aligning activities to contribute to wider organisational priorities.

Key Responsibilities:

To ensure the monthly Reconciliation process operates effectively and in a timely manner.
Make detailed, robust decisions on provider payment requests. Liaise with Contract Managers to agree an appropriate course of action and/or monitoring activity.
Work within agreed SLAs and turnaround times.
Provide statistical information where necessary which can be relied upon by the Senior Leadership Team and meets NAO requirements.
Work collaboratively with Contract Management & Assurance, Finance, Debt Recovery and other LAA departments in this area of work as required.
Continue to reduce the LAA’s financial exposure posed by the Reconciliation process.
Communicate with stakeholders in a timely and effective manner, ensuring outcomes are understood. Prepare comprehensive and tailored responses to provider queries, explaining the LAA’s financial statements and payment system.
Use financial and performance management data to identify key issues and ensure appropriate action is taken to address areas of concern.
Design and develop Standard Operating Procedures, reviewing regularly.
Take a lead on a particular aspect of the team’s work, reporting progress to Team Manager and take responsibility for achieving targets associated with this lead area.
Ensure all personal, team and organisational targets are met through effectively managing own workload, providing progress reports and contributing to target revisions.

Essential Knowledge, Experience and skills	Effective IT skills including Microsoft Office 365. Experience of working in a process driven environment, operating within set rules and guidelines. Communicating clearly both verbally and in writing to a range of stakeholders Strong time management skills, managing workload to meet deadlines. Working with data to make accurate and informed decisions.
Desirable Knowledge, Experience and skills	Experience of Microsoft Excel Experience of working with finances.
Person Specification	Enjoys working independently and as part of a team. Enjoys working in a fast-changing environment. Confident in decision making.

Assessment approach

Application Process

To apply please submit a statement of suitability showing how you meet the essential criteria in no more than 750 words.

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:

Strengths relevant to the role
The following Behaviours:

Delivering at Pace

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.

Managing a Quality Service

Work with customers to understand their needs and expectations. Create clear plans and set priorities which meet the needs of both the customer and the business, clearly explain to customers what can be done. Keep colleagues and stakeholders fully informed of plans, possibilities and progress. Identify common problems that affect service, report them and find possible solutions. Deliver good customer service which balances quality and cost effectiveness

Working Together

Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning. Show genuine interest when listening to others. Contribute to an inclusive working environment where all opinions and challenges are listened to and all individual needs are taken into account. Ensure it is clear that bullying, harassment and discrimination are unacceptable. Offer support and help to colleagues when in need, including consideration of your own and their wellbeing. Change ways of working to aid cooperation within and between teams in order to achieve results.

Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to where they work. Examples of action they have taken (in or outside of work) to embrace diversity (e.g., increasing understanding) or improve inclusion for others will increase the strength of their answer.

A practical exercise which will assess your analytical skills, further details will be provided to candidates successful at sift, during interview.

Shortlisting is planned for week commencing Monday 27^th October 2025

Interviews are planned for week commencing Monday 10^th November 2025

If you would like more information on this opportunity, please contact - Claire Anderson claire.anderson@justice.gov.uk or Nigel Howell nigel.howell@justice.gov.uk.

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.

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