Role Title

Recruitment Support Officer

Job family group

Organisational Support

Job family

Human Resources

Grade

Band AO

Status

Vacancy

Role Purpose

This role will report to the Recruitment Support Team Leader and is responsible for ensuring that key activities are carried out supporting recruitment delivery across the business area’s ensuring placement of the right people, with the right skills at the right time. This role will include varied administration and candidate communication working under supervision of the Recruitment Support Team Leader and closely working with all recruitment team management.

Key Accountabilities

• Undertake varied administration duties in the end-to-end recruitment process, adhering and complying with established HMCTS / Civil Service recruitment and hiring procedures, including HMCTS Diversity policies, explaining the requirements where needed and providing information on processes and progress to management teams.

• Liaise with key stakeholders on on-the-day recruitment activity including the recruitment team leader, other colleagues and hiring managers as required.

• Maintain candidate communication at every stage of the process, to ensure candidates are informed and engaged Maintaining accurate record-keeping and ensuring Candidate ID checks are performed in accordance with HMCTS / Civil Service rules and protocols.

• Support as required in development of products / tools to upskill hiring managers on interviewing / other panel activity.

• Coordinate all the administration relating to the different stages of the recruitment process, including timely coordination of sifting packs, inputting scores / details into the recruitment system and scheduling interviews / sending invites.

• Proactively manage the pre-employment checks and security clearances and engagement processes ensuring turnaround times meet business requirements and that business has the right people in post ready to meet user needs.

• Liaise with business to ensure that IT kit, induction and first day arrangements are in place for day one of staff employment to ensure seamless and consistent service delivery.

• Where required, liaise with People Capability on training plans for new staff to ensure they have the right knowledge and skills to be able to support users.

• Coordinate Assessment Panels and organise diversity and interview training for those that require it prior to undertaking assessments.

• Support with tracking key metrics to drive continual improvement regarding recruitment decisions, to ultimately improve the quality of hires Supporting with sift activity on AA / AO campaigns.

• Maintain accurate records on updated database of sourcing and recruiting, management of onboarding candidates and end to end campaign management.

Knowledge, Skills and Experience

• Strong ability to maintain client relationships.

• Demonstrated ability to support with administration and implementation of recruitment plans, including employer promotion in the marketplace, placing postings and advertisements, candidate management, and interview process management.

• Excellent communication skills, both written and verbal, used to effectively communicate with a diverse range of people and unique situations and influence processes at various levels.

• Ability to work in a fast paced, complex environment, being able to adapt to changing priorities.

• Strong consulting skills and demonstrated ability to work in a team environment.

• Strong commitment to continuous improvement.

Problem Solving and Decision Making

This role will make only basic level decisions in line with set guidelines and policies relating to the recruitment process.
The role holder will prioritise their own workload in line with instruction from recruitment management.

There will be limited fact-finding or investigation work needed, usually related to timescales of recruitment, and quantities / issues relating to applicants.

Management of Resources

Works with team members to share knowledge and guidance, may be involved with peer-to-peer support and training / buddying.

Autonomy

The role holder will follow standard procedures and operating guidelines and will generally be subject to checking or close supervision. Line Manager support and guidance would be sought in the event of unusual issues occurring.

Key relationships and contacts

This role will work with various stakeholders within the business area they are supporting, own team and wider resourcing team.

There will also be routine communication with applicants at different stages of the process. Stakeholders include:

• HR Resourcing Teams - working collaboratively with wider HMCTS HR Resourcing.

• Operational Management - details of the numbers of people required and any specific requirements for particular roles.

• Training Teams (as required) - linking in to understand needs of newly recruited staff and to ensure that candidates are fully supported up to day 1 induction.

• Prospective applicants / interview candidates - explaining information relating to Civil Service / MoJ / HMCTS application, selection and interview processes.